Retail Sales & Services - Through NIOS (Government of India)


Retail - 


Does not mean just multi brand stores. It includes store / outlet / boutique which helps people buy products in the retail sector could be at places as varied as markets , automobile dealers, apparels, cineplexes , food jewellery store , accesories and a whole lot of other.




The Indian retail sector has taken off in a big way with the presence of large domestic companies with extensive franchises , small high value companies and international companies looking at joint venture . An estimated 20,00,000 jobs are being created in this sector with companies looking for well trained and presentable executives.


With such great demand for trained people , McGraw - Hill Education Services ( MHES ) along with the National Institiute of Open Schooling ( NIOS ) has launched the Certificate Course in Retail Sales & Services. McGraw - Hill Education Services is a global education services provider and a part of the McGraw - Hill group of companies which includes companies like standard and poor, J.D Power , CRISIL etc. In India  McGraw - Hill and know for Publishing high quality books for schools, higher education and professional education. 


Course Overview


The Certificate Course in retail Sales & Service ( CCRSS ) is a six month job - focused course that provides you with the training to get employed in the retail industry.


Benefits - 


  • Grooms you to aim for higher paying jobs in the industry.
  • Prepares you for a career in the retail industry.
  • Industry recognition prepares you for careers with companies like Adidas, Lifestyle, Titan, Pizza Hut, Cafe Coffee Day and many more.
  • Help become sucessful at your job and move up in your career.
  • Improves prospectus in your current job in the retail industry needing a formal certification.


Eligibility -


  • Class 12th pas with any board of education in the country.
  • Minimum age of 18 years and above.


Job Opportunities  -


100% Placement assistance is provided to sucessful students to apply for opportunities in reputed companies and our endorsing partners like 


  • Adidas 
  • Landmark
  • Titan
  • Westside
  • Lifestyle
  • Pizza Hut
  • Reebok
  • Cafe Cofee Day and many more 


Course Content - 


  • What is Retailing
  • Retailing in India
  • Building Sucess Skills
  • Verbal & Non - Verbal Comunicated Skills
  • Type of Customer
  • Customer Buying Behaviour
  • Factors Affecting Customer Behaviour
  • Customer Service
  • Selling Technique
  • Retail Roles & Responsibilities
  • Retail Challeneges
  • Practising your problem solving skills
  • Visual Merchandising
  • Building Your Brand
  • Greeting you First Job


Medium Of Instructions -


The formal medium of instruction is english but adaptable to local language.Training in english is recomended as per the current requirements in the retail sector.


Evaluations -


The Evaluations of the course will be done through projects and a final examination internal assessment will be taken into account while computing the final result.The Scheme of assessment , evaluation and certification will be administered officer the guidlines of NIOS. NIOS will abort the find certificate according to its rule & regulations.


Internal Assessment                          40 % Valuation


Final Examination                               60 % Valuation


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