In this chapter you will learn how to use appropriate expressions at different stages of handling a call.

In this chapter you will learn about managing the telephone calls as telephone is the most frequently used means of communication today. And managing the telephone requires skill, tact and training.

A receptionist is a person who needs many attributes and skills. She is presentable, alert, polite, tactful, and works efficiently with warmth and easy grace. Anyone with a problem in the work place comes to her. And to aid her in her work, she has several reference list numbers, etc. After repeated use, she begins to carry the information in her head. 

A little girl Bholi fails to develop self confidence due to her parental attitude. Read the lesson and find out, how?

This poem is about the night when the poet's mother is bitten by a scorpion.

Do thoughts about India fill Nehru's mind? Read the speech to find out his thoughts about India's Past, Present and Future.

An introduction to the strategies followed by the receptionists for handling and controlling out going calls. 

The poet remembers her grandmother and wishes that she were alive to love her, to make her feel wanted.

What things does a normal child like to see? Was Ved's childhood different from that of other children?

"Where The Mind Is Without Fear" means to be fearless and self respecting.

A dance by Aradhana is the inaugural item of the annual dance show of a music school. Aradhana is a good dancer and she should be happy and excited. But she is upset.

The night is dark and silent. A young boy and his father are alone in a hut in the middle of the jungle. Soon the father leaves his son alone and goes out into the jungle. 

Gerrard, a young man, is packing. Suddenly a man enters who resembles him. He is holding a revolver in his hand.

A country doctor sets out to help a patient in the middle of a windy night. Whom does he meet on the way? And what does he learn?

Fuel of the future refers to the source of energy that is clean, renewable and totally free.

A young boy writes a letter in reply to the one he has received from his father. 

 'Leisure' means the free time which you can spend in an activity of your choice .

An introduction to read and understand an autobiography.